We offer support for Golden EDI according to our SLA which you can read a bit further down. We support each version for 5 years before they are retired at which point you can contact us for extended support of your specific version. You can read more about the extended support by downloading this pdf.
You can submit a ticket by clicking here.
We promise response within next business day on issues pertaining to the Golden EDI software and any issues regarding the Golden EDI cloud service.
Our roadmap follow the main releases of Microsoft Dynamics NAV and Microsoft Dynamics 365 Business edition for Finance.
If you have not given us direct access to your server, (if you running Basic Invoice for instance), we can still assist you by using a Remote Desktop application such as TeamViewer, find out more here on how to proceed.
We currently support Dynamics 365 Business Central, NAV 2018, NAV 2017, NAV 2016 and NAV 2015, but we can downgrade and deliver fobs for NAV 2013 and NAV 2013 R2.
Yes, with the help from our installation guidelines and the documentation it’s easy to setup and get started. We are also working hard to make it even easier.
The most common communication protocols we use are FTP/FTPS (FTP over SSL), SFTP (SSH File Transfer Protocol), HTTP, AS2, SMS, SMTP.
The most common EDI formats we support are EDIFACT, UBL and X12. We also support more generic formats as XML, JSON, CSV, SKV and Microsoft Excel. These are some standards we support: PEPPOL BIS 3, ESAP20, BEAst, Svefaktura, Sveorder BIS 28A, OIOUBL. We continuously develop new translators for new formats and are happy to assist you with new formats.
Golden EDI is currently delivered as an app, extension or a fob file. We offer help with the installation and configuration of Golden EDI.